AdamEve.com Help Center

Top Five FAQs

Where is my order?
How is my order packaged?
What is your return guarantee?
Will my personal information be sold?
How do I know your site is secure?

Ordering and Shipping

Downloadable Order Form
Discreet Shipping Times
Secure Online Ordering 24/7
Catalog Quick Order
International Shipping

My AdamEve.com Account

Log in to My Account
Why should I have an account?
Change or Forgot My Password
Checking your order status
Privacy Policy
Catalog/Email Opting In
Problems Logging In
My Wish List

Product Questions

Safe Sex Guide
About Digital Rentals
About Vibrators
About Sex Toys
About our DVD Selection
About Condoms
About Lubricants
About Lotions
About Lingerie

Returns & Exchanges

What's your return policy?
What if I'm not satisfied with my order?
How do I return products?
How do I exchange products?

Our Company

Contact Us
About Us
Employment
Press Room
Privacy Policy
Customer Service Hours

Top Five Questions (Back to the Top)

Where is my order?
Track your order and get an estimated delivery day here.

How is my order packaged?
All orders are packaged in unmarked envelopes or boxes with only our address on the mailing label.

What's your return guarantee?
If at any time during the first 90 days of ownership you become dissatisfied for any reason whatsoever, return the merchandise to us for a replacement, an alternate selection or a full refund.

If at any time an item does not perform due to a manufacturer's defect, return it to us. We will replace it without charge. Videos and DVDs are returnable only if unopened or faulty due to a manufacturer's defect.

Will my personal information be sold to anyone?
We value your privacy and will not sell your personal information to other companies. There are times, however, when we might share some of your information with shipping, credit-card processing and other third-party companies to improve customer service and satisfaction.

How do I know your site is secure?
Adameve.com use Secure Sockets Layer (SSL), an encryption technology that works with Netscape, Microsoft Internet Explorer and AOL browsers, so that only Adameve.com can read a buyer's personal information.

Online purchases are statistically safer than using your credit card at a restaurant or department store. Technical experts state that online purchases are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

My AdamEve.com Account (Back to the Top)

How do log in to my account?
Click on Log In at the top right-hand corner of AdamEve.com. To log in, just type your email address and password, and you’re good to go. You can also use this information to sign into other Adam & Eve sites.

Why should I sign up for an account?
An AdamEve.com account opens a wealth of opportunities on the site. It lets you access special images, video clips and more. With an account, you can start receiving exclusive offers for discounts, sales, and other promotions. Sign up for your account here.

Forgot your password?
Don’t worry, because we can email it to you! We just need your email address, birthday, and the answer to your password hint to confirm your identity. Start the Process Now!

How do I see my order status?
Go to the My Account page and scroll down to the bottom. The Order/Billing History section has the status of your AdamEve.com orders.

The Adameve.com Privacy Policy
We value your privacy and will not share your personal information except as described below.
Anonymous or demographic information may be shared with third parties on an aggregate basis. We may also share both personal and anonymous information with companies or individuals we engage to help us perform the services offered through this web site. For example, we may share information with packaging or shipping agents, computer service providers and credit card payment processors. Such companies and individuals will only be permitted to use your personal information in the performance of their assigned jobs for PHE.

From time to time, we make your name, email address and postal address available to other organizations whose products or services we think you might find interesting. If you prefer that such information not be shared, you may exercise that option as described below.

In special cases, we may disclose personal information when we believe it is necessary to prevent injury to the property or rights of PHE or any of our users or third parties, or when required by law or court order.

Catalog/Email Opting In
If you wish to receive special offers and discounts via email from AdamEve.com or the Adam & Eve mail-order catalog, just visit the My Account page. Scroll down to the email section and check the potential offers that interest you. To opt-out, just click the box again to remove the checkmark.

Problems Logging In
First of all, check the caps lock buttons and make sure you’re not typing your password in all capital or lower-case characters. If that doesn’t work, you should make sure you are using the most recent version of your browser by visiting the software company’s site and installing any upgrades. If you are still having problems, fill out our contact form for more help.

Wish List
Wish List is simply a convenient place to store items you find interesting but don’t want to purchase just yet. Learn more about Wish List.

Product Questions (Back to the Top)

Safe Sex Guide
Ever since it was founded, Adam & Eve has worked to promote safe and responsible sexual practices around the world. Find tips on safe sex.

About Digital Rentals
A digital rental allows you to watch a video title immediately, without having to wait for it to be shipped. Once you purchase a digital rental, you can watch the movie online in the privacy of your own home using your computer, either viewing on the monitor or attached to a television set. Digital rentals allow you to try-before-you-buy and also eliminate the need to store DVDs in the home or files on your computer.

When you purchase a digital rental, you will receive an access link on your order confirmation page, and in your order confirmation email. You will use this link to view your digital content. The time period of rental will begin the first time you access the video player.

Note: In order to view digital content securely, you must have a user account on our site. You will be prompted to log in to your account or create one during checkout.

For more information on digital rentals, including system requirements, please view our FAQ Page.

About Vibrators
This Vibrator Guide will walk you through the different vibrator models on the market and your various options so you can find which vibrators are best suited to fit your needs. After picking out a vibrator, you can use this guide for tips on how to use your latest vibrator and how to keep it in tip-top shape for years of enjoyment!

About Sex Toys
If you're curious about the mechanics of using a penis pump, concerned about sex toy materials, or why some men can't stop bragging about their favorite cock ring, this Sex Toy Guide will help solve the mystery. This guide explores the different types of sex toys, explaining what they do and how they work to help shed some light on these adult products and to give you some sure-fire ways to spice up your sex life!

About our DVD Selection
Over the years, adult movie insiders have come up with their own slang to describe the content found in adult movies. Adam & Eve and other companies in the adult industry use these specialized terms to categorize their adult movies. Many people, however, find some of these adult movie descriptions confusing - especially the term gonzo adult movies. This Adult Movie Guide helps you navigate this maze by explaining major types of adult movies and also certain adult movie and sex terms that many people simply don't understand.

About Penis Pumps
Penis pumps are highly effective at increasing the length and girth of a man’s penis. By forming an air-tight seal around the penis, the pump causes blood to flow into the shaft for a noticeable increase in size and dimension. Learn more about penis pumps.

About Condoms
Adam & Eve started as a mail-order contraceptive business and has stayed true to its roots. We have a wide selection of condoms from America and overseas. Many customers particularly enjoy our sampler packages for their variety and low overall cost. Browse our condom selection.

About Lubricants
Whether you’re spending the night with your partner or flying solo, the right lube can mean the difference between good sex and GREAT SEX. This Lube Guide examines the different types of lubes designed for adult use and highlights their strengths and weaknesses so you find the lube best suited for your needs. Find out about the different types of lubricants.

About Lotions
Lotions are most often used for sensual massage during foreplay. Many of them are flavored and heat up when you blow on them to enhance the experience. Learn more about lotions.

About Lingerie
We have a wide array of lingerie to fit women and men of all sizes. The majority of our lingerie is made from high-grade cotton, silk, and nylon for a more sensuous feel and increased durability while remaining easy to clean. Start browsing our collection of fine lingerie.

Ordering and Shipping (Back to the Top)

Downloadable Order Form
Our downloadable order form is stored in Adobe Acrobat PDF format. If you do not have Adobe Acrobat installed on your computer, you can install a free version.

Discreet Shipping/ Shipping Times
All of our items are shipped in unmarked envelopes or boxes with only our mailing address on the label. Shipping time varies depending on the time you placed your order as well as the shipping option you selected. We offer numerous shipping options to better suit your budget, from next-day shipping to express delivery (3-5 days) to standard shipping (10 to 14 business days).

Secure Online Ordering 24/7
When you shop at Adameve.com, you never have to worry about credit card safety. We guarantee that every transaction you make will be safe.

Adameve.com use Secure Sockets Layer (SSL), an encryption technology that works with Netscape, Microsoft Internet Explorer and AOL browsers, so that only Adameve.com can read a buyer's personal information. Online purchases are statistically safer than using your credit card at a restaurant or department store. Technical experts state that online purchases are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

In the unlikely event of someone stealing your credit card number, we at Adam & Eve want to make sure you aren’t stuck paying the price. Under the Fair Credit Billing Act, your bank cannot hold you responsible for more than $50.00 of fraudulent charges. If your bank does try to bill you for the unauthorized charges, then we’ll cover it ourselves – up to the $50.00 limit. To qualify for this safeguard, you must contact us and show that the unauthorized use of your credit card resulted through no fault of your own from making a purchase at Adameve.com on our secure server.

Catalog Quick Order
If you find something you want in the mail-order catalog, you can place your order online rather than wait for the post office to deliver your order form. Click here and then type in the item number and quantity of whatever you want to purchase.

Our Company (Back to the Top)

Contact Us
Adam & Eve customer service representatives are available 24 hours a day, seven days a week to provide you with whatever help you might need. There are 3 simple ways to reach us:

By e-mail - Click here and fill out this short form.
By phone – Call us at 1-800-293-4654.
By mail at – PHE, Inc.
P.O. Box 800
Carrboro, NC 27510

About Us

Adam & Eve is the nation's largest marketer of adult products with millions of satisfied customers in the United States and all over the world. Founded in 1970, Adam & Eve is also one of the oldest names in the rapidly evolving adult industry.

Visitors to Adam & Eve often find themselves surprised. The company is based on a 10-acre site in historic Hillsborough, North Carolina – operating from our 110,000 sq. ft. warehouse and a three-story office building. It is one of the largest private employers in Orange County, North Carolina with a diverse staff of nearly 375 people, including recent high school and college graduates, new parents and white-haired grandmothers. Learn More About Adam & Eve.

Employment
Once you start, you’ll never want to leave. With a fun environment filled with passionate employees, Adam & Eve is an enjoyable place to work. The top-notch benefits package including profit-sharing, personal days and other perks just sweetens the deal, while our entrepreneurial environment and excellent growth potential ensure you can build a career here. View open positions and learn more about our hiring process.

Press Room
Get the latest scoop on what’s going down at Adam & Eve.

Privacy Policy
We value your privacy and will not share your personal information except as described below.

Anonymous or demographic information may be shared with third parties on an aggregate basis.

We may also share both personal and anonymous information with companies or individuals we engage to help us perform the services offered through this web site. For example, we may share information with packaging or shipping agents, computer service providers and credit card payment processors. Such companies and individuals will only be permitted to use your personal information in the performance of their assigned jobs for PHE.

From time to time, we make your name, email address and postal address available to other organizations whose products or services we think you might find interesting. If you prefer that such information not be shared, you may exercise that option as described below.

In special cases, we may disclose personal information when we believe it is necessary to prevent injury to the property or rights of PHE or any of our users or third parties, or when required by law or court order.

Customer Service Hours
Our Customer Service Representatives are available to assist you 24 hours a day, 7 days a week.

Returns and Exchanges (Back to the Top)

What's your Return Policy?
If at any time during the first 90 days of ownership you become dissatisfied for any reason whatsoever, return the merchandise to us for a replacement, an alternate selection or a full refund.

If at any time an item does not perform due to a manufacturer's defect, return it to us. We will replace it without charge.

What if I’m not satisfied with my order?
If anything you order does not meet your expectations, let us know. We'll be glad to give you a replacement, an alternate selection, a credit voucher, or a complete refund. No questions asked!

How do I return a product?
We understand that sometimes returns are necessary for different reasons. We have three easy steps for to you to complete a return request.

1. Log In to My Account.
2. Scroll down to the Order/Billing History and create a return request for the item.
3. Print off this form and include it in your return package.
4. Contact Customer Service to help you complete a return request.

How do I exchange products?
First, contact a customer service representative. After explaining why you wish to exchange your product, the representative will work with you to find an acceptable solution.