Our Return Policy

 

Adam & Eve’s Return Policy is based on a simple principle – 100% Customer Satisfaction Guaranteed on Every Order.

If you become dissatisfied with an item for any reason whatsoever during the first 90 days of ownership, then you can return the item to us for a replacement, an alternate selection or a full refund. If an item does not perform because of a manufacturer’s defect, then return it to us. We’ll replace it without charge.

We offer two convenient methods to make a return

Method #1
For faster service, print and complete our Returns/Exchange Form. Follow the instructions provided on the form, and send the item back to us. It's that simple!

Method #2
We have set up an automated method for your convenience. Just follow these easy steps:

1. Log In To Your Account
2. Go to "My Account", and select "Return Items".
3. Find the item you wish to return and follow the instructions on the page.
4. After clicking the "Submit" button, we will receive your request by email. Within 4 to 8 hours, we will respond to your request, and determine the best course of action.

All returns should be mailed to:
Adam & Eve
Dept. R
P.O. Box 800
Carrboro, NC 27510

Please allow 3 to 4 weeks for us to receive and process your return. If you have any questions regarding the status of your return, call us at 1-800-293-4654, or send us an email on the Contact Us page.